The need for
service innovation will most likely be very apparent in home care services as the number of elderly will increase sharply over the next decades in many OECD countries. In Norway for instance, there will be twice as many people over 80 years by 2035. Moreover, the aging population will probably have increased need for health and care services, while access to labour most likely will decline. The way that care services are designed today, the need for assistance may eventually exceed the labour which is available. To address the challenges above –
care technologies, such as smart house technology, body sensors, tracking technology and robot technology, could prove to be essential to provide a dignified care in the future.
In addition to the technological advances, new service models
must be developed that can incorporate new and emerging technologies to provide more efficient home care services in the future. Customer interactions must be adjusted with appropriate adjustments in infrastructure of the value models. Consequently, this research aims to investigate the following research question:
How can new service models improve service provision in home care with the utilization of new and emerging technologies?
The need for service innovation will most likely be very apparent in home care services as the number of elderly will increase sharply over the next decades in many OECD countries. In Norway for instance, there will be twice as many people over 80 years by 2035. Moreover, the aging population will probably have increased need for health and care services, while access to labour most likely will decline. The way that care services are designed today, the need for assistance may eventually exceed the labour which is available. To address the challenges above – care technologies, such as smart house technology, body sensors, tracking technology and robot technology, could prove to be essential to provide a dignified care in the future.